At Isaac Snap, we aim to provide high-quality photography equipment, cameras, lenses, and accessories. If you are not satisfied with your purchase, this Returns & Refund Policy explains your options.
Returns
Products may be returned within 7 days of delivery if they are defective, damaged, or not as described.
To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
Certain products such as software, downloadable items, or customized goods are not eligible for return.
Return Process
Contact us at [email protected] within 7 days of receiving your order.
Provide your order number, product details, and reason for return.
Our team will review your request and provide instructions for returning the product.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
Refunds
Refunds or exchanges will be processed within 7–10 business days after the returned item has been received and inspected.
Exchanges
If you receive a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to product availability.
Non-Returnable Items
Products damaged due to misuse or negligence.
Items returned without original packaging or proof of purchase.
Clearance or sale items, unless defective.
Shipping Costs for Returns
Customers are responsible for shipping costs when returning products, unless the item is defective or incorrect.
In cases of defective or wrong items, Isaac Snap will cover return shipping costs.
Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Email: [email protected]